Shipping cost is calculated based on product weight, we use FedEx as shipping agent to ensure the best logistic service is being used to deliver our furniture. There are ranges from 4 to maximum of 10 weeks for shipping orders. These lead time refer to the time span from the order entry until the product are shipped to your specified location.
Eventual cancellation on Drei furniture online store must be notified to Drei's team within 14 days from the date of the order confirmation via email. In this case no expenses will be charged. If the change of order or cancellation are notified after 14 days, their costs will be charged corresponding to the cost incurred in the process.
If you find our furnitures have defects, cracked teak, mis-shaped structure. Good returns will be accepted only with the submission of a valid proof of purchase and in new, unused and re-salable condition, delivered in original package. Damages to the product caused by an inadequate packaging will authorized Drei to chrage the repairing costs to the customer.
In case of previous mentioned defects occur to your order. You can sent order return enquiry to Prakit@dreifurniture.com within 14 days of received the goods after that Drei furniture will be cover by its warranty. Buyers will be responsible for shipping cost back to Drei company after our team is approved that the goods are in the refundable condition.
Refunds will return back by means that you have used to pay for our furniture, they might take time differently.
Cash will be transferred back to your given account within 14 days after goods are sent back to our factory.
Credit card and Paypal takes around 45 days after goods are sent back to our factory.
All Drei furnitures come with 2 years warranty from the date of purchase. Our customers are promised to received great furniture without rust, wood crack, lose stitches or bad shape cushion on delivery. The warranty covers for manufacturing defect from factory and breaks.
Stainless steel part warranty will be covered for 5 years in case of crack or broken.
Teak part warranty will be covered for 2 years in case of crack.
Upholstery cushion warranty will be covered for 3 years in case of fade colour.
Credit / Debit Cards
1. What kind of data we collect
Drei may collect, retain and use personal details and contact information you provide when
You make a purchase in our online store, on dreithree.com or our mobile apps(collectively, "websites".
You request a quote or information about our products.
You register yourself with Drei newsletters, community or social media platforms.
Drei furniture shall NOT collect our customer credit card or any other payment platform crucial information regarding payment making.
2. Additional data
When you visit our Websites, we(or our third-party service providers) collect information about your. use of the Websites: your internet service provider's address, your location as determined by your Internet Protocol("IP") address, the name of the website or advertisement directing you, your user agent, as well as your clicks and activity on our Website. We use this information to understand how to make our Websites more available and user-friendly to our customers, as well as to provide you with advertising that may be of interest to you.
3. How long do we keep data.
We will only store you data for the period of time necessary to pursue the various data processing purposes. You can request that we delete your personal information at any time by simply sending an e-mail to firstname.lastname@example.org.